Slow or No Internet Access

Internet access is still a big problem on 17 August 2017. When it rains, Internet is down. When there is a big soccer match that night, Internet will go down for the day. When there is a political visit somewhere, Internet will go down. When there is a big sports event against another country in the region, Internet will go down. So what is the point of having Internet when access is slow or nil. Users pay a hefty subscription, but Internet access is never a guaranteed service like a bank transaction or car repair service. Internet services and providers seem happy about what they offer and what users get. Of course, users stand to lose, by not getting the expected access at a good speed. Why do users have to pay for a service that guarantees nothing - not good access speed? Are we just giving our $$$$ away and always hoping that Internet works and will always work right? No.

Time lost with no Internet access or slow Internet access means a lot of things to different people. I prepare my lecture materials and notes using Internet resources. Sometimes I prepare the text first, and then return to search for images which I can plug in. If I try to write and plug in, and without good Internet access, my work will never get completed on time. So good Internet access is a prime factor for educationists and academics like me. We cannot waste time trying to Google everywhere to find a perfect image on the Internet. With a slow Internet, things become crazy.

How can we improve on Internet speeds for better and speedier access? These are possibilities:

1. Complain to the service provider each time Internet access slows down considerably.
2. Complain to the service provider when there is intermittent Internet access.
3. Complain to the service provider whenever there is no Internet access.
4. Find another service provider - a better and more reliable service provider.

The Internet provider for Malaysia is TM (Telekom Malaysia Bhd). This is a trusted company and service provider. However, it has weaknesses which it will need to address and rectify if TM wants to keep its customers. TM customers are always complaining.

Are customers likely to switch if there is a better service provider? Yes, definitely.